Privacy Policy

Your privacy is important to Roadrunner. This privacy statement provides information about the personal information that Roadrunner collects and the ways in which we use this information.

Collection of Personal Information

Roadrunner may collect and use the following kinds of personal information:

  • Information about your use of this website
  • Information that you provide in mobile applications
  • Information that you provide to register for the website
  • Information about transactions carried out over this website (including pick up and quote requests, shipment requests, etc.)
  • Any other information that you send to Roadrunner

Using Information

Roadrunner may use your personal information to:

  • Administer this website
  • Personalize the website
  • Enhance our mobile applications
  • Enable access to and use of the website services
  • Send you statements and invoices
  • Send you marketing and operational communications

Where Roadrunner discloses your personal information to its authorized agents or representatives or sub-contractors for these purposes, the party in question will be obligated to use that personal information in accordance with the terms of this privacy statement.

In addition to the disclosures reasonably necessary for the purposes identified elsewhere above, Roadrunner may disclose your personal information to the extent that it is required to do so by law, in connection with any legal proceedings or prospective legal proceedings, and in order to establish, exercise or defend its legal rights. If personal information is to be disclosed with an external party, Roadrunner will seek prior approval. For example, suppose the information is disclosed outside of the control of Roadrunner due to a cyber breach event. In that case, Roadrunner will make every effort to minimize possible damage and disclose the information to the affected party.

Roadrunner will never sell your information to any third parties for marketing purposes.

Securing Your Data

Roadrunner will take reasonable technical and organizational precautions to prevent the loss, misuse or alteration of your personal information. Roadrunner will store all the personal information you provide on Roadrunner’s secure infrastructure.

Updating Our Privacy Policy Statement

Roadrunner may update this privacy policy by posting a new version on this website. Therefore, you should check this page occasionally to ensure you are familiar with any changes.

Other Websites

This website contains links to other websites. Roadrunner is not responsible for the privacy policies or practices of any third party.

Mobile Applications

Collection of Personal Information

Roadrunner collects the following information
  • Precise GPS location (when enabled by a user) is captured in the background, even when the app is not being used
  • App actions as related to dispatch features and their associated GPS log
  • Roadrunner will only collect background information when the driver is under dispatch or when assigned to a load
Why we collect this information:
  • Use of the precise location is necessary for optimal use of mobile application features that interact with Roadrunner dispatching systems
  • Background location tracking is necessary to comply with Roadrunner’s customer agreements for the transport of their goods
  • Provide precise information enabling Roadrunner safety department and 24/7 dispatch required visibility into our fleet movement
Using information:
  • Location is used to enable suggested features and record dispatching logs as part of Roadrunner’s normal course of a transportation business
Sharing of information:
  • Roadrunner dose not sell or share this information with third-parties
California Right to Know and California Right to Delete:
  • Under California law, California residents have the right to request Roadrunner disclose what personal information has been collected, used, shared or sold about you, and why it was collected, used, shared, or sold. To make a request please contact Roadrunner via one of the following ways:
  • Under California law, California residents have the right to request that their collected personal information is deleted. To make a request please contact Roadrunner via one of the following ways:

By email to:
[email protected]

By post to:
Roadrunner Freight
ATTN: Legal Department
1431 Opus Place, Suite 530
Downers Grove 60515

Contact Webmaster

If you have any questions about this privacy policy or Roadrunner’s treatment of your personal information, please write:

By email to:
[email protected]

By post to:
Roadrunner Freight
ATTN: Legal Department
1431 Opus Place, Suite 530
Downers Grove 60515

By accessing and browsing this website, you agree to be bound by the Terms and Conditions set forth below:

Terms and Conditions

The content on the Website is copyrighted and may not be used without the written permission of Roadrunner. Roadrunner neither warrants nor represents that your use of materials displayed on the Website will not infringe rights of third parties not owned by or affiliated with Roadrunner.

The information contained on this website is provided without any warranties or representations as to the accuracy, completeness or timeliness of such information. Roadrunner assumes no liability or responsibility for any errors or omissions in the content of the website. Roadrunner reserves the right to modify the information contained in this website without notice, and makes no commitment to update the information contained in this website.


Without limiting the foregoing, everything on this website is provided “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NONINFRINGEMENT. Please note that some jurisdictions may not allow the exclusion of implied warranties, so some of the above exclusions may not apply. Roadrunner also assumes no responsibility, and shall not be liable for, any damages to, or viruses that may infect, your computer equipment or other property on account of your access to, use of, or browsing in the Website or your downloading of anything from the Website.

Any communication or material you transmit to the website by electronic mail or otherwise, including any data, questions, comments, suggestions or the like is, and will be treated as confidential by Roadrunner. Anything transmitted or posted to the website shall become the property of Roadrunner or its affiliates and agents and may be used for business related purposes.

Any unauthorized use of any images on the website may violate copyright laws, trademark laws, the laws of privacy and publicity, and communications regulations and statutes.

The trademarks, logos, and service marks (collectively the “Trademarks”) displayed on the website are registered Trademarks of Roadrunner and its affiliates. Nothing contained on the website should be construed as granting any license or right to use any Trademark displayed on the website without the written permission of Roadrunner. Unauthorized use of the Trademarks displayed on the website, or any other content on the website is strictly prohibited. You are also advised that Roadrunner will aggressively enforce its intellectual property rights to the fullest extent of the law, including the seeking of criminal prosecution.

This website may contain links to other websites. Such links are meant solely for the user’s convenience. Roadrunner has no control over, and is not responsible for the content found on external websites. Links to such third party websites do not constitute sponsorship, endorsement or approval of such websites or the contents thereof.

The web servers of Roadrunner and its affiliates may collect the domain names of visitors to our website. This information may be aggregated to measure the number of visits, average time of visit, pages viewed, etc., in order to measure the use of the website and improve content as may be necessary. Roadrunner only collects personal information from our visitors submitted on a voluntary basis. Personal information may include name, title, company, address, e-mail address, phone number and the like. Unless specifically stated, we do not require this information to obtain access to any part of our Website. Roadrunner endeavors to make such personal information secure against unauthorized use and access. The personal information collected is only used for the specific purpose for which it is submitted. Roadrunner and its affiliates do not sell or transmit personal information to other organizations.

Roadrunner may at any time revise these Terms and Conditions by updating this posting. You are bound by any such revisions and should therefore periodically visit this page to review the then current Terms and Conditions to which you are bound.

Find a Service Center

us service map